Retirement of Autodesk A360 Drive - FAQ for ReCap Pro Customers

Autodesk Support

Jun 17, 2021


Background

As announced on April 14, 2021, Autodesk A360 Drive for ReCap Pro webservice is being retired and is now in read only mode. On June 24, 2021, access to A360 Drive will end completely and A360 Drive will no longer be a product offered by Autodesk. You will no longer have access to your A360 Drive. 

Learn more about important dates and actions you should take:

Important dates

  • On June 24, 2021, access to A360 Drive ends. A360 Drive will no longer be available.
  • On June 24, 2021, the ReCap web portal (https://recap.autodesk.com) will also be retired.
  • On August 1st, 2021, your data files will no longer be retrievable from A360 Drive. 

Actions to take

  • Before June 24, 2021, upgrade to ReCap Pro 2022 or install the latest updates to ReCap Pro 2019, 2020, or 2021. 
  • Before June 24, 2021, download or migrate* your files from A360 Drive to Autodesk Drive web service.
  • From June 24 to July 31, 2021, if you want to retrieve data from A360 Drive that have not been downloaded or migrated, you need to contact Autodesk Support for assistance.

*ReCap Pro users with a current subscription, student account, or a current maintenance plan can migrate files to Autodesk Drive. If you're not a current subscriber to ReCap Pro, a student, or on a current maintenance plan, you do not have an option to migrate to Autodesk Drive.

 


How does the retirement of A360 Drive affect the Publish and 3D photo reconstruction features in Autodesk ReCap Pro?

Starting June 24th, Publish and 3D photo reconstruction in ReCap Pro 2019, 2020, and 2021 will no longer function with A360 Drive. To continue to use the Publish and 3D photo reconstruction features, you will need to download and install the latest updates to ReCap Pro 2019, 2020, and 2021 or upgrade to ReCap Pro 2022 and use these features with Autodesk Drive.

 

How do these changes affect publishing structured scan projects with ReCap Pro?

With the latest updates to ReCap Pro 2019, 2020, and 2021, you can publish structured scan projects to Autodesk Drive. ReCap Pro 2022 users can publish structured scan projects to Autodesk Drive or Autodesk Docs—subscription to Autodesk Docs is required. It is important to upgrade to ReCap Pro 2022 or install the latest updates to ReCap Pro 2019, 2020, or 2021 before June 24, 2021.

 

Can I store 3D photo reconstruction data in Autodesk Drive?

Yes. The photo service in ReCap Pro 2019, 2020, 2021, and 2022 allows you to select a location on Autodesk Drive for you to store your 3D photo reconstruction results. With a subscription to Autodesk Docs, you can also choose to store your data in a location on these accounts.

 

Why is Autodesk retiring the ReCap web portal?

Before the transition to Autodesk Drive, customers who published their data to A360 Drive could not view, markup, and share data directly within A360 Drive. These were only possible on the ReCap web portal, leading to an inefficient workflow.

Now, with the transition to Autodesk Drive, ReCap web portal is no longer necessary. And the viewing and markup functionalities for ReCap data can be done directly in Autodesk Drive and Autodesk Docs.

 

Is online collaboration supported by Autodesk Drive?

Yes. Online viewing, sharing, and collaboration of published structured scan projects is now done directly in Autodesk Drive and Autodesk Docs. You simply have to click on ReCap project files (*.rcp) in Autodesk Drive and Autodesk Docs to start viewing and annotating RealViews (360 images). This also works in a multi-user, multi-browser environment if the project has been shared.

 

How do I access my A360 Drive before it is retired?

To access A360 Drive, navigate to this link on your browser.

 

How long do I have to download my files from A360 Drive?

You will need to download or migrate your data in A360 Drive before June 24, 2021. See the instructions here.

From June 24 to July 31, 2021, you can still retrieve data from A360 Drive that have not been downloaded or migrated by contacting Autodesk Support for assistance.

 

I never used A360 Drive but would like to use Autodesk Drive, how do I know if it's available to me?

Autodesk Drive access requires an Autodesk subscription. If you're not sure you have access to Autodesk Drive, check the list of Products and Services you have access to in the Autodesk Account Management page.

 

What is the difference between A360 Drive and Autodesk Drive?

A360 Drive uses legacy technology that cannot be integrated with newer applications. Autodesk Drive uses up-to-date technology that enables powerful integrations with other Autodesk products and third-party applications.

 

As an administrator, can I grant or deny access to Autodesk Drive?

Yes. Autodesk Drive is an assignable benefit. For more information, see the Account Management page.

 

Am I eligible for Autodesk Drive support? 

Autodesk Drive support is available to you if you have a current subscription, student account, or maintenance plan for ReCap Pro.

 

What if files fail to migrate to Autodesk Drive?

Using the migration tool, files that fail to migrate will be listed in the "Recent Activity" tab of A360 Drive. If it has been 24 hours since your last migration you can retry the migration again. If those files fail to migrate again, you can download those files manually and upload the files to Autodesk Drive.

 

What could cause files to fail when migrating to Autodesk Drive?

  1. Files that use illegal characters (/, \n, \r, \t, \0, \f, `, ?, *, \, <, >, |, \", :) in the name. Please remove these characters from the file name and retry the migration.
  2. Folders that use illegal characters (/, \n, \r, \t, \0, \f, `, ?, *, \, <, >, |, \", :) in the name will cause all of the files in that folder to not migrate. Please remove these characters from the folder name and retry the migration.
  3. The migration tool is case-sensitive. Files that share the same name but are formatted differently will not be migrated to Autodesk Drive. Users will need to rename the file in A360 Drive to be unique and attempt the migration again. Example: FILE.txt and file.txt contained in the same A360 Drive folder will need to be renamed.

 

I have more questions, where can I go for more support?

We will update this page with additional questions or instructions as needed. You can also post a question in the A360 Drive forum. For product instructions, go to the Autodesk Drive help. If you are having a technical issue, you can submit a technical support case.

 

How to contact technical support:

  1. Go to this link.
  2. Select the product you use with A360 Drive and Autodesk Drive.
  3. Complete the information and click Next. Several support options are available as well as links to helpful articles.

 



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